Click to see Bios, Ratings, Backgrounds & Drug tests
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
[?]
When I booked you to do the work I asked if you would reprogram the our car remote console. You said absolutely. Your Installer said no way. You also quoted me two remotes for each of the door openers for chain drive. Steve said no we had to purchase belt drives for an additional $75. each door. 20 minutes after Steve installed and left one of the doors would not close fully unless the remote button was held down continuously held down. I want the owner of your firm to contact me directly! Peter Elliott 248 408 6223
A Response from Paula:
–
Nancy Elliott
Nancy/Peter - I am sorry that you were not satisfied. Upon hearing of your issues, I arranged for the owner and another technician to come out to your home immediately. After having a discussion with Jim, I am confident that the repairs were completed correctly. Our goal is 100% customer satisfaction. Thank you for your feedback. It helps us to continue to improve our skills.
Sincerely, Paula - Office Manager.
Sincerely, Paula - Office Manager.
