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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Brian was very nice. No complaints there at all. I was hoping that more could be done to fix my issues, but I understand much of it has to due with my opener's bearings wearing out and Brian informed me that it is factory sealed and can't be lubricated or serviced. As for the limit adjustment, he adjusted just like I had done a million times, but after he left it starting acting up again. So, basically I spent $60 on a service fee only to have some some parts lubed with silicone. Considering he couldn't do anything other than that, it woulda been nice to have a break on the charge.
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Jonn moshier
