Comments:
Online
submission
[?]
I was told to bill would be from $165.00 too $249.00
when the service man got here he said it would be $260.00
service call plus springs.
We didn't call around to see if that was a going rate like we normally do. After I made the appt. then I found out we could have had it done for $100.00 from another CO.
If we have any more trouble we won't be calling you.
Your service man wanted to put alot of new parts on that we really didn't need. I knew that would happen!!!
–
John Armbruster
A Response from Paula:
John - we appreciate your business. We try to stay competitive on price even though our costs continue to rise. Ultimately I want to provide excellent service and make sure our customers are comfortable with the quality of workers in their home.
The springs that were installed on your door are powder coated springs with a life cycle of 30,000 cycles. These springs are a maintenance free spring and will last you 3 times longer than the standard springs.
I get very concerned when our customers provide negative feedback and always research the situation. I did go back and review the phone call when you were quoted and Penny did quote you between $179 - $259 for the set of springs. In this conversation - you also informed Penny that the springs had been in place since 1964. I did also review the correspondence with the technician who was there. His diagnosis revealed that he failed the trolley, the springs, rollers, cables, center bearing and end plates on your garage door. His recommendation was that you have an overhaul performed on your door at that time.
It is the policy of Precision Door that our technicians perform a 25 point safety inspection on all doors serviced. It is our responsibility to inform our customers of any safety related issues concerning the door.
Please feel free to give me a call anytime to further discuss this issue.
Paula