This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
I was grateful that Russ rearranged his schedule to replace the door opener on my parent's garage. I was impressed to hear that he had researched replacement parts for their "ancient" genie door opener. He was empathetic to my situation, knowledgeable with the old and new openers, along with getting the job done in a timely fashion. Thanks again, Russ! Liz Smith
Great experience overall. The team was able to schedule me within a day and Lou was prompt and very friendly. He provided a thorough examination of the door, recommended the appropriate repairs and delivered on agreed upon solutions.