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EXCELLENT TECH, PROFESSIONAL,FRIENDLY,FAST... HIGHLY RECOMMEND FOR FUTURE REFFERALS
–
calvin miller
Onlinesubmission
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1(888) 531-1864
Coupon
Free Service Call With Repair!
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Coupon
$15 off Garage Door Repair Total
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Precision Garage Door Review Transparency System ©
Precision Garage Door Review Transparency System ©
Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.
Types of Reviews
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
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Read what people are saying
about Precision Garage Door in:
Rochester, MI
Rochester has received 40 reviews, averaging:
Broken Garage Door Spring Repair
Rochester, MI
Date: 05/09/2012
Onlinesubmission
[?]
Broken Garage Door Spring Repair
Rochester, MI
Date: 04/29/2012
Onlinesubmission
[?]
Lou is our garage door guy. We will use him again when the need arises.
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John Selander
Garage Door Repair
Rochester, MI
Date: 04/10/2012
Onlinesubmission
[?]
Tech Steve, was great. But ended up paying $605, was not able to use any coupons on the site. When I made the appt to replace springs, lady on the phone said I could use my coupon for $15 off.
But was told that this did not apply. My receipt needed to be itemized better, so I know what parts cost what, how much was the labor, service call, etc Was not able to use the free service call of $75 coupon or the simple $15 of coupon. Very misleading
A Response from Paula:
But was told that this did not apply. My receipt needed to be itemized better, so I know what parts cost what, how much was the labor, service call, etc Was not able to use the free service call of $75 coupon or the simple $15 of coupon. Very misleading
–
Sukhbir Rangi
Sukhbir - I am sorry you are not satisfied. I will pull your receipt, itemize it and review why you were not given the discounts. I will be giving you a call by close of business on Wednesday to further discuss. After our discussion, I will mail you your itemized receipt.
Sincerely, Paula - Office Manager
Sincerely, Paula - Office Manager
Garage Door Opener Repair
Rochester, MI
Date: 03/27/2012
Onlinesubmission
[?]
Friendly, helpful. Needs to make a return visit to install two new openers.
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PAMELA HAGEN
Garage Door Opener Repair
Product:
Garage Door Opener Remotes / Keypad
Installer:
Broken Garage Door Spring Repair
Rochester, MI
Date: 03/24/2012
Broken Garage Door Spring Repair
Rochester, MI
Date: 03/24/2012
Onlinesubmission
[?]
Steve did a thorough and careful job. He was prompt and courteous and gave me a thorough overview of my options for repairing the garage door spring.
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CHRISTINA MAI
Broken Garage Door Spring Repair
Product:
Garage Door Repair Rollers
Technician:
Broken Garage Door Spring Repair
Rochester, MI
Date: 03/24/2012
Broken Garage Door Spring Repair
Sales Representative:
Bill
Broken Garage Door Spring Repair
Rochester, MI
Date: 03/24/2012
Telephonesubmission
[?]
Tim did a great job installing my door. Thanks Precision!
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Michael Kautz
Broken Garage Door Spring Repair
Rochester, MI
Date: 03/11/2012
Onlinesubmission
[?]
Jeff was great. He came exactly on time and explained everything he was doing. He inspected a second garage door as well and made the necessary repairs on that one too. After he was done he cleaned up everything quickly and tested both door to make sure it all worked. I
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kevin kwiatkowski
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Broken Garage Door Spring Repair
Rochester, MI
Date: 03/09/2012
Telephonesubmission
[?]
I was so happy with my service! James did a fantastic job.
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Kyle Platter
Garage Door Opener Install
Rochester, MI
Date: 03/07/2012
Onlinesubmission
[?]
James K. was very courteous & informative. Garage door opener was replaced in a timely fashion. We also requested information on purchasing a new garage door tho summer. James supplied us with all necessary information & some brochures. As a result of the service received, we will choose your company for further service this summer, as well as referring our son, who also requires a new door & opener. We would recommend your company to anyone in need of such services.
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KYLE PLATTER
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Garage Door Repair
Rochester, MI
Date: 02/21/2012
Onlinesubmission
[?]
Your prices could be lower. The short 45 minutes he took to rebiuld my door cost me more than buying it when it was brand new! It works very well though, although it was set up on a warmer day and failed to open when it turned colder. I had to adjust the sensitivity on the reversing mechanism of the opener and everything
A Response from Paula:
–
Ron Cowan
Ron - thank you for your comments both positive and negative. I would like to discuss the repair with you in order to maintain our policy of 100% satisfaction. Please give me a call to discuss.
Sincerely,
Paula - Office Manager
Sincerely,
Paula - Office Manager
Install Garage Doors
Rochester, MI
Date: 02/08/2012
Onlinesubmission
[?]
The technician doing the installation was very professional and knowledgeabel. The newly installed garage door functions nicely so far. He installed it in a timely manner. The short time requested for a new garage door to be installed was met! Thanks!
The other technician, Brian, who did the old garage door assessemnt on Sunday also very professional and knowledgeable.
The other technician, Brian, who did the old garage door assessemnt on Sunday also very professional and knowledgeable.
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paul wipasuramonton
Garage Door Repair
Rochester, MI
Date: 01/31/2012
Onlinesubmission
[?]
Fast response, great service, great advice, thanks.
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Corne Redelinghuys
Broken Garage Door Spring Repair
Rochester, MI
Date: 01/05/2012
Onlinesubmission
[?]
One of our garage door springs and cables broke on Christmas Eve and we were unable to get our cars out of the garage. I was worried about finding someone to come out quickly because of the holidays. After researching some companies, on Christmas night I called Precision based on their website and the services they offered, and I got a live operator who scheduled my appointment for first thing the next morning. James came out promptly and was very professional, explained all of the issues and exactly what he was going to do, and explained the cost up front. I was very satisfied with my experience.
–
Mike Berry
Broken Garage Door Spring Repair
Rochester, MI
Date: 11/21/2011
Onlinesubmission
[?]
Thank you Precision. Outstanding job by Lou the master technician. Not only was Lou very professional, he was also a master at repairing garage door issues. Lou was kind enough to break down all the underlining issues that we didn't know about.
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Brian Schutter
Garage Door Opener Install
Rochester, MI
Date: 10/17/2011
Onlinesubmission
[?]
Originally called to repair broken spring, but needed garage door opener replaced as well. Service was excellent.
Perhaps I'm out of touch with price increases over the years, but $750 seemed like a lot of money for the purchase & installation of an opener and two springs.
A Response from Paula:
Perhaps I'm out of touch with price increases over the years, but $750 seemed like a lot of money for the purchase & installation of an opener and two springs.
–
Rick Moy
Rick - thank you for the review. I can assure you that the operator that was installed is a commercial grade residential operator and the powder coated springs that were installed will last you for years to come and are no maintenance, worry free springs.
Install Garage Doors
Rochester, MI
Date: 10/05/2011
Onlinesubmission
[?]
Paul was great! He was on time, explained what he was doing and cleaned up after himself. I love the look of the new garage door and the belt-driven garage door opener is so quiet, you hardly know it is running. Paul even took the time to program my car for the new opener. Overall, an excellent experience and I would highly recommend Precision - in fact, I have to a few neighbors who already scheduled appointments!
–
Mary Browne
Install Garage Doors
Product:
Liftmaster Belt Drive Garage Door Opener
Installer:
Broken Garage Door Spring Repair
Rochester, MI
Date: 09/19/2011
Onlinesubmission
[?]
Jeff was great too. Very informative and helpful. Very clean and explained everything he was doing. I would recommend your services to anyone!
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Mary Browne
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Broken Garage Door Spring Repair
Rochester, MI
Date: 09/19/2011
E-mailsubmission
[?]
I was very pleased with the information that Paula supplied and had planned on calling around for other quotes, but once I finished my conversation with her, I didn't need or want to call any other companies. Jeff was great too! Very informative and helpful. Very clean and explained everything he was doing. I would recommend your services to anyone!
–
Mary Browne
Broken Garage Door Spring Repair
Rochester, MI
Date: 09/09/2011
Onlinesubmission
[?]
Your technicians and your office staff did a wonderful job. Very professional and pleasant. I would recommend Precision Door (and already have) to anyone needing a garage door.
–
Lillian Lorenzi
Broken Garage Door Spring Repair
Rochester, MI
Date: 09/09/2011
E-mailsubmission
[?]
Your technicians and your office staff did a wonderful job. Very professional and pleasant. I would recommend Precision Door (and already have) to anyone needing a garage door.
–
Lillian Lorenzi
Garage Door Repair
Rochester, MI
Date: 09/09/2011
Onlinesubmission
[?]
We were impressed with the professional, positive
attitude.
attitude.
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patricia Wireman
Broken Garage Door Spring Repair
Rochester, MI
Date: 09/09/2011
Telephonesubmission
[?]
Frank did a great job. My doors are beautiful! Thank you Precision!
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Judy Verwilst
Broken Garage Door Spring Repair
Rochester, MI
Date: 09/02/2011
Onlinesubmission
[?]
Prompt and reliable, but the price could have been more reasonable. Next time, I'll shop around.
–
Bernardo Soriano
Broken Garage Door Spring Repair
Rochester, MI
Date: 08/24/2011
E-mailsubmission
[?]
We couldn't have been more pleased with Jeff. He was very knowledgeable and really helpful. Because of Jeff and the courteous representative (Paula) on the phone when we called, we will certainly recommend your company.
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Lillian Lorenzi
Broken Garage Door Spring Repair
Rochester, MI
Date: 08/22/2011
Onlinesubmission
[?]
We couldn't have been more pleased with Jeff. He was very knowledgeable and really helpful. Because of Jeff and the courteous representative on the phone when we called, we will certainly recommend your company.
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Lillian Lorenzi
Garage Door Opener Install
Rochester, MI
Date: 07/21/2011
Onlinesubmission
[?]
Jim provided excellent and professional service. He explained what the product would do and the warrranty policy. I would recommend your company to anyone who has garage door issues or wishs a new door opening system.
–
michael damico
Garage Door Opener Install
Product:
Garage Door Opener Remotes / Keypad
Technician:
Broken Garage Door Spring Repair
Rochester, MI
Date: 07/10/2011
E-mailsubmission
[?]
As a company, you have done a great job. Your web site answered a lot of my questions. Plus, you were able to send a repairman to the house that evening to repair my broken garage door. Brian did a terrific job. He was back the next day and overhauled both doors. The work was done quickly, cleanly and quietly. Not being the original owners of this house, I have never heard these doors sound better. Thanks ever so much for a job well done.
–
Pamela Hagen
Broken Garage Door Spring Repair
Rochester, MI
Date: 07/02/2011
Telephonesubmission
[?]
James is an excellent technician. He did a great job and was courteous and professional.
–
John Jenney
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Precision Garage Door
1(888) 531-1864
12131 Wormer
Redford
MI
48239
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