Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews

This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.

At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Pontiac, MI

Pontiac has received 5 reviews, averaging:

5 of 5 Stars

Broken Garage Door Spring Repair
Pontiac, MI

Precision Garage Door5.000 of 5 Stars

Date: 01/23/2012

Comments:

Telephone
submission
[?]

I was very happy with James' service. He was very professional and honest and he took great care of our door!

– Todd Simpson

Service Provided:

Broken Garage Door Spring Repair

Product:

Steel Garage Doors

Technician:

James

Broken Garage Door Spring Repair
Pontiac, MI

Precision Garage Door5.000 of 5 Stars

Date: 01/18/2012

Comments:

Online
submission
[?]

James customer service was excellent. He knew what the issue was, gave great advice and finished the job within a hour! What I thought was a simple spring replacement turned into complete overhaul. James pointed out the cheap builder low grade parts that were wearing out after 10 years. Im thankful James took the time to look over everything!! He found some issues that would have cost me more in the long run. No noise and super smooth with a lifetime warrenty from Precision!! What more could a home owner ask for?!?!?! THANKS JAMES!!

– TODD SIMPSON

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair Springs

Technician:

James

Garage Door Opener Install
Pontiac, MI

Precision Garage Door5.000 of 5 Stars

Date: 09/09/2011

Comments:

Online
submission
[?]

Frank did a great job. He was on time. He was friendly. He spent time with me and went over the emergency door release key hole and how to use it. I will hire them again.

– Chris Clark

Service Provided:

Garage Door Opener Install

Product:

Steel Garage Doors

Installer:

Frank

Broken Garage Door Spring Repair
Pontiac, MI

Precision Garage Door5.000 of 5 Stars

Date: 06/04/2011

Comments:

Online
submission
[?]

My garage door broke Wednesday afternoon when we were on our way on vacation. We made due just to get the car out of the gaqrage and on Friday, the day before returning home, I began searching for a repair company. I located Precision online and called for an appointment. Their service was everything their website described, professional, courteous, immediate response. A young lady answered right away and actually offered an appointment that same afernoon. I declined as we would not return until Saturday and she scheduled me accordingly. Not ten minutes later I had an email confirming my appointment date and time.
The next day as promoised, my technician called when he was enroute and arrived as promised (in 91 degree heat)! He evaluated the problem, clearly explained everything including cost and immediately got to work. Approximately 1 hour later I had new springs, rollers and a garage door opener that worked 100% better then it had before he arrived. My neighbors used to hear us whenever we came home our garage door was so loud and now, quiet as a mouse. Russ was awesome and and I am extremely pleased with his service, maintenance suggestions and with Precision Door Service as a company.
I was extremely pleased with the well marked vehicle he arrived in, and also his uniform with his name tag clearly showing. The young lady who set the appointment had already told me who would arrive, therefore I felt much more at ease allowing him into my home with myself and two children.

Thanks Precision !!

– STEPHANIE HUBBARD