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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Tension spring broke late on a Saturday afternoon. Called Precision that evening after reviewing update reviews on-line from around the SE Michigan area. Spoke live to customer service (staffed 7 days a week) and James was dispatched right away. He arrived promptly, was very knowledgable and explained what needed to be done and other maintenance items that should be completed on our 30 year old door. Repairs were made professionally and quickly and James was very friendly and helpful. Would call Precision again without hesitation and recommend to anyone in need of emergency repair. Nice Job!!
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BRAD FREDERICK
