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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Sunday night I closed the garage door but it only closed half way at an angle. I called for a Monday appt and was very pleased that Precision sent me an email notification with the picture of the tech who would be coming out. Brian was both very professional and personable. We purchased the 5-year guarantee garage door overhaul - the door works better than when it was new and we comment everytime we open and close the door on how quiet the operation is compared to the previous grunts, groans and creaking. I would give both Precision and Brian a 5-star rating and recommend your company to anyone who needed a garage door or garage door repair. I would also call Precision back in a New York minute should we need a new remote garage door opener.
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phyllis arney
