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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Livonia, MI

Livonia has received 28 reviews, averaging:

4.93 of 5 Stars
4.93 of 5 Stars

Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/28/2012
Comments: E-mail
submission
[?]
You guys are great! Needed my door serviced on a weekend and Jim was there within 30 minutes of my call. Jim was great-very knowledgeable, professional, and quick! I will refer your company any chance I get! Thanks.
– Dennis Dean
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Jim C
Garage Door Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/23/2012
Comments: Online
submission
[?]
You guys are great! Needed my door serviced on a weekend and Jim C. was there within 30 minutes of my call. Jim was great - very knowledgeable, professional, and quick! I will refer your company any chance I get! Thanks.
– Dennis Dean
Service Provided:
Garage Door Repair
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Jim C
Garage Door Opener Install
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/08/2012
Comments: Online
submission
[?]
I was referred to you by my sister who just had a great experience with you also...

I called Tuesday afternoon...Jeff came out about 25 minutes later and had the job done in about 45 minutes. He did a fantastic job and was very friendly and knowledgeable about the product. He explained how to work my new garage door opener, as well as giving me hints on how to maintain it. Made sure I had the manual and left my garage just the way I had it....no mess at all for me to clean up. He programmed the remote for me and made sure my 4-digit code and the 2 remotes worked before he left. Great experience.

The person I talked to on the phone was also very pleasant and helpful.
– Roxanne Goad
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Jeff
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/08/2012
Comments: E-mail
submission
[?]
I called on Tuesday afternoon, Jeff came out about 25 minutes later and had the job done in about 45 minutes. He did a fantastic job and was very friendly and knowledgeable about the product. He explained how to work my new garage door opener, as well as giving me hints on how to maintain it. He made sure I had the manual and left my garage door just the way I had it...no mess at all for me to clean up. He programmed the remote for me and made sure my 4-digit code and the 2 remotes worked before he left. Great experience. Melissa was also very pleasant and helpful over the phone when scheduling me.
– Roxanne Goad
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Jeff
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/23/2012
Comments: Telephone
submission
[?]
James could not have been more helpful or courteous! Precision provided excellent service and I do not give compliments easily. I would recommend their services to anyone!
– Brenda Mondin
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
James
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/13/2012
Comments: Telephone
submission
[?]
Excellent service, extremely knowledgable, got the job done quickly and repaired it right the first time.
– Richard Desmyter
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jim C
Install Garage Doors
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/30/2011
Comments: Online
submission
[?]
Everything was very professional and efficient.
– Chris Stein
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Installer:
Paul
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/27/2011
Comments: Telephone
submission
[?]
James did a great job! He was very professional and courteous.
– Colleen Eichelberger
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
James
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/13/2011
Comments: Online
submission
[?]
Precision was wonderful to work with. The ladies in the office made scheduling easy. They were patient and polite with me, even when I had to reschedule. James (the tech) called before he arrived. Took time to explain everything us. There were several things wrong with our door and he always explained what was wrong, gave the cost to fixing it, and what to expect if we did or did not fix it. I appreciate him being up front with us. So, there were no surprises at the end. Except our garage door has never been so quiet. I highly recommend Precision. They seem to be a business that still understands customer service. Thanks!
– Colleen Eichelberger
Service Provided:
Broken Garage Door Spring Repair
Technician:
James
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/07/2011
Comments: Telephone
submission
[?]
Brian did such a great job! I am so pleased with everything.
– Arthur Lobo
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Brian
Garage Door Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/16/2011
Comments: Online
submission
[?]
Great job! Will call in the future for any other problems that come up! Thank you.
– Mel Natoli
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
James
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/14/2011
Comments: Telephone
submission
[?]
Jim did a great job! He was very personable and I will be ordering from your company again.
– Barbara Wozniak
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Jim C
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/03/2011
Comments: Telephone
submission
[?]
Eric did a great job! I would definitely use Precision Door again in the future!
– Tim Racey
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Warehouse Manager:
Eric
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/20/2011
Comments: Online
submission
[?]
Great work, a lot more expensive than I was anticipating, a roller kit was needed. It works smooth as silk now. The installer did a great job, clean and quick.
– Kevin Ricks
Service Provided:
Broken Garage Door Spring Repair
Technician:
Steve W
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/18/2011
Comments: Telephone
submission
[?]
Steve is an excellent technician and he is a good guy!
– Mr. King
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Steve W
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/08/2011
Comments: Online
submission
[?]
excellent install and service.
– William Plasters
Service Provided:
Broken Garage Door Spring Repair
Installer:
Paul
Install Garage Doors
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/06/2011
Comments: Online
submission
[?]
We appreciate the quality product and service provided by Precision from the personable staff which included the phone receptionist, salesman and installers, with Tim the primary installer. Our situation was a bit unusual and required more than one visit. Tim made sure everything was working just right; he went the "extra mile" for us, gave us instruction on the equipment and cleaned up nicely as well. A good experience and we would give a high recommendation.
– Don and Millie Dreisbach
Service Provided:
Install Garage Doors
Product:
Precision Garage Door Opener
Installer:
Tim
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/06/2011
Comments: Telephone
submission
[?]
Stefan did a great job. He provided me with exceptional service. He was very personable and I could not ask for better service. Thanks Precision!
– Shelly Svenson
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Stefan
Garage Door Opener Repair
Livonia, MI
3.000 of 5 Stars
Precision Garage Door3.000 of 5 Stars
Date: 06/14/2011
Comments: Online
submission
[?]
Service was fine- Lou was polite & professional, and fixed the door. The problem was the first time service was scheduled for 5:00pm. I left work early to make sure I was home in time. I got a call at 6:45pm saying he was on his way. Too late- I had to reschedule. Rescheduled for between 9-12. Tech showed up at 12:45.

I would be much happier, and more likely to recommend your company if you could set an appointment time and keep it. I understand things get backed up, but your scheduling should account for that.

A few minutes late is understandable- provided you let the customer know. However, if you proide a 3 hour window, and still come 45 minutes AFTER that window, that's not fair to the customer. It's ridiculous to keep people waiting that long.
– Roger Wilk
Service Provided:
Garage Door Opener Repair
Technician:
Lou
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 06/07/2011
Comments: Online
submission
[?]
Repair to the safety eyes. Seems the repair is working. Technician was very pleasant.
– SANDRA GOGA
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Jeff
Garage Door Opener Install
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/28/2011
Comments: Online
submission
[?]
Technician was very friendly and knowledgeable about the work he needed to perform. He cleaned things up when he was done and left the area clear of debris. I am very happy I chose Precision Door.
– SANDRA GOGA
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Lou
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/24/2011
Comments: Online
submission
[?]
I was very impressed from the minute the phone was answered to the time the work was completed. James K, was punctual and very professional. Both the young lady that took my call and James K. the service technician seemed to be really nice people. I would highly recommend Precision.
– RICHARD PIACENTINI
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
James
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/24/2011
Comments: Online
submission
[?]
Thank-you for great service. The service technician was very
pleasant and got the job done in a quick and efficient manner. He also let me know that my opener that I presently own no longer is available and what to look for when it starts to go bad. I thanked him for this advice.
I will use your company again in the future for any repairs that I may need.
– balinda skinner
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Jeff
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/03/2011
Comments: Online
submission
[?]
Thank You for the very fast response. I was very impressed with the service. Great job. Will use you again.
– DENNIS HARRIS
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jeff
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/25/2011
Comments: Telephone
submission
[?]
Lou was patient and kind. He explained everything very thoroughly. It's nice to have people like Lou for service.
– Mr. Scribner
Service Provided:
Broken Garage Door Spring Repair
Technician:
Lou
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/20/2011
Comments: Postal Mail
submission
[?]
We would like to say thank you for the very prompt service to our garage door. We had a broken spring. Denise was helpful in setting up our appointment and James has all of the necessary parts on his trucks.
If we need any service in the future, we will give you a call.
When needed, we will definitely refer our friends and family to your company. Sincerely, Sam and Connie Vatca.
– San and Connie Vatca
Service Provided:
Broken Garage Door Spring Repair
Customer Service Representative:
Denise
Broken Garage Door Spring Repair
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/05/2011
Comments: Postal Mail
submission
[?]
We would like to say thank you for the very prompt service to our garage door. We had a broken spring. James K was really great! He explained everything in detail and the service needed to fix our door. James answered every question. He was very friendly and made us feel at ease.
We explained to James that the company who originally installed was not a candidate to repair our door. We found you in the yellow pages. Denise was helpful in setting up our appointment and James has all of the necessary parts on his trucks.
If we need any service in the future, we will give you a call.
When needed, we will definitely refer our friends and family to your company. Sincerely, Sam and Connie Vatca.
– Sam Vatca
Service Provided:
Broken Garage Door Spring Repair
Technician:
James
Garage Door Opener Install
Livonia, MI
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/28/2010
Comments: Online
submission
[?]
Prompt service! We called on the Monday after Christmas at 9:15am. The installation was complete by 11am.Very impressive! The website was very thorough in helping us determine which opener was the right one for our needs. Installer was very professional and courteous.
– james sierzega
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Steve W
(248) 971-0946
Oakland County
4.88 out of 5 stars
(265)
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(586) 646-2062
Macomb County
4.95 out of 5 stars
(137)
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(734) 272-4895
Washtenaw County
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(123)
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(313) 918-1675
Eastern Wayne County
4.97 out of 5 stars
(155)
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(734) 743-1946
Western Wayne County
4.92 out of 5 stars
(143)
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(734) 868-3322
Monroe County
4.9 out of 5 stars
(10)
Read All Monroe Reviews
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(810) 355-2435
Livingston County
4.98 out of 5 stars
(52)
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(810) 275-1829
Genesee County
4.84 out of 5 stars
(104)
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