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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Brian was very knowledeable and worked very quickly and efficiently. He repaired our garage door opener which was the main reason for the call. While Brian was there he inspected our entire garage door assembly and recommended our garage door spring, rollers, and cables be replaced. The garage door is now working perfectly! We have had no problems with are garage door or opener since Brian has been here.
The only thing I would have liked to have seen is Brian had not mentioned to my wife that one of the light bulbs was out on the Garage Door opener. I noticed that the cover to the light bulb was not installed when I arrived home and then recognized the light bulb needed to be replaced. It would have been nice if Brian would have asked my wife if we had a light bulb and then offered to install the bulb and replace the cover. Also, Brian left the backing of the Precision Sticker on the floor. It would have been nice if that was placed in the garbage can located in the garage.
Overall, we were very pleased with your service. Also, I wanted to mention how much I appreciated being able to call on a Sunday afternooon to make an appointment for the very next day. And, your technician actually showed up within the time frame given.
Lastly, your website is very impressive with testimonials, easy to find contact numbers based on your location, and the backgrounds of the service staff.
I would recommemnd your company to our family and friends!
Sincerely,
Steve Torakis
The only thing I would have liked to have seen is Brian had not mentioned to my wife that one of the light bulbs was out on the Garage Door opener. I noticed that the cover to the light bulb was not installed when I arrived home and then recognized the light bulb needed to be replaced. It would have been nice if Brian would have asked my wife if we had a light bulb and then offered to install the bulb and replace the cover. Also, Brian left the backing of the Precision Sticker on the floor. It would have been nice if that was placed in the garbage can located in the garage.
Overall, we were very pleased with your service. Also, I wanted to mention how much I appreciated being able to call on a Sunday afternooon to make an appointment for the very next day. And, your technician actually showed up within the time frame given.
Lastly, your website is very impressive with testimonials, easy to find contact numbers based on your location, and the backgrounds of the service staff.
I would recommemnd your company to our family and friends!
Sincerely,
Steve Torakis
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steve torakis
