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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Paula-thank you for hearing me when I needed to get my garage door fixed the same day. You went the extra mile to send Stefan so that we could get our cars out of the garage, secure our home and keep the cold from getting into the house. Stefan was proficient, courteous, and most importantly knew how to fix a VERY heavy 2-car garage door by himself. 6 stars out of 5 if I could give it...thank you all for your "extra mile" effort. You have a customer and positive referrals for life from the Hackenbergers!!
–
John Hackenberger
