Comments:
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Russ Cross did a great job! Very friendly and knowlegeable. However when I called for appointment and asked for a ball park estimate I was told between $179-$259 for two springs and labor. Russ quoted me $415, plus another $144 for rollers. I was not happy with the difference in ball park quote range and Russ's quote. That is not a good business practice. Russ was great, did a great job!
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Jim Black
A Response from Paula:
Jim - thanks for your feedback. Your door is a Taylor Encore and it is heavier than the standard door therefore requiring a bit heavier springs along with a new center bearing. While performing the 25-point safety inspection onsite, he also determined that your rollers were worn out and required replacement. I do apologize for any confusion and am sure that your door will be in great working order for a long time.