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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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The tech Stefan was excellent. The service I received from the tech was also excellent.
My window was from 9 to 11 and I the service tech did not show up till 1pm so this was a bit inconvenient. They had to switch service techs since the original had a death in the family that same morning. This is an understandable excuse. My only complaint was that I was not notified until I called the company at 11:30 am to find out where the tech was.
A Response from Paula:
My window was from 9 to 11 and I the service tech did not show up till 1pm so this was a bit inconvenient. They had to switch service techs since the original had a death in the family that same morning. This is an understandable excuse. My only complaint was that I was not notified until I called the company at 11:30 am to find out where the tech was.
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TEDD NEGLEY
Tedd - I do apologize for the inconvenience and appreciate your comments. Paula
