This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Lou was great! Very informative and helpful. Gave us several options and let us decide how we wnated to handle things. I would use you again and definitely recommend you!
Jim arrived in the time window promised, finished the work in a timely manner, and left the garage spotless when he was finished. I would gladly have him back if I ever needed another garage door repair.
I wanted to call and personally thank Denise. She rearranged the schedule and was able to get a technician out right away. Thanks again Denise - you are an asset to your bosses and your customers! Have a great weekend.
Thank you Jeff! Precision Door was very professional and honest. They fixed my door in no time. Jeff was efficient and friendly and I will recommend you to all my friends and family!
Lou was fantastic, he was punctual, efficient and explained very clearly what the problems were, what the remedy was and then went about his business. I was very pleased. He was great!
Called on a broken spring on a Saturday...had it fixed on time the same day. Russ was very knowledgable and completed the spring replacement (as well as rollers and bearing) in super time. I also appreciated his advise on how to maintain the door in the future.