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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Steve W came to our home on a very cold Saturday to fix a broken garage door torsion spring and was able to arrange his schedule to accomodate a specific time window when someone could be on site. He called thirty minutes ahead of his arrival and was very prompt and courteous. He installed new torsion springs, bearing supports, cables, and nylon coated rollers in a very short time. We were very glad to get the door back into such great working order (it's much quiter with the new rollers...) the same day the spring failed.
–
MIKE ANDERSON
